Terminal Silhouettes: ICT

ICT

ICT.svg

Wichita opened a completely new terminal last June, meaning that my trip this past week was the first time I’ve been in the new terminal.

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Baggage claim area of the new terminal of Wichita Eisenhower National Airport

Wichita, though having a rich aviation history, is not a huge air travel market. The new terminal completely replaces the old one.

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Old terminal of Wichita Mid-Continent Airport

I did really like the old terminal; seeing that much brick in a functioning airport (both inside and outside) is rare nowadays.

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Interior of the old terminal

However, the old terminal was absolutely showing its age. In particular, this was an airport that was designed before modern security, meaning they had to wedge it in wherever it would fit, which in practice was the base of the T junction. This led to some extremely narrow hallways, crowded checkpoints, and a best-they-could-do TSA PreCheck that shared the X-ray with the standard checkpoint.

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What’s left of the main “T” junction of the old terminal, looking from the new one. The entire security checkpoint fit in what’s still standing.

So while I’m sorry to see the old terminal go, the airport needed a new terminal, and I’m just glad that I got to see the old building one last time.

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What remains of the old terminal is left and center, and the new terminal is behind and to the right.

 

2015 Year in Travel

2015 was a relatively strong year for me for business travel, with the first and last thirds of the year being particularly busy. Due to that, my total flights and hotel nights just edged above 2014’s numbers, for another record year.

2015 Flights

2015map

I had 89 flights this year – 79 for work and 12 personal.

2015-flights

I didn’t take as many personal flights this year, but travel for my job more than made up for the difference.

2015 Hotel Nights

That’s not to say that I didn’t do a lot of personal travel, but a lot of those personal trips were by car. I came out with 30 personal hotel nights and 79 business nights, for a total of 109 nights.

2015-hotels

2015-portfolio

New Airports

I’ve visited six new airports this year:

I ended the year with 60 total airports visited, and am well on my way to my goal of visiting 100 airports.

Elite Status

2015-status

My flights were much more spread out among airlines this year, so I ended up getting the lowest tier status on two airlines (Gold on American Airlines and Silver on United) rather than last year’s mid-tier status on one airline. For hotels, I was easily able to pick up the 60 nights required for Diamond status with Hilton, and I even managed to pick up enough Marriott nights to get Silver. (Last year, my United Gold status gave me Marriott Gold status as well, even though I barely stayed with them.)

Trivia

2015-10-23 13.17.33

 

No, I’m Not Flying from Honolulu

Next spring, I’m planning to go on a two-week European vacation with Amy.

I had a number of United miles saved up – not quite enough for two round trips to Europe, but enough to get us each a one way itinerary to Munich (our first destination). Airlines like to make it difficult to redeem miles at the advertised rates unless you book well in advance, so we cashed in the miles this week and got a pair of one-way tickets from Chicago to Munich, operated by United’s Star Alliance partner Air Canada with a layover in Toronto.

On a ticket like that, I have to select my seats on Air Canada’s website, since they’re the ones actually operating the flight. United provided me record locator for our Air Canada itinerary – one of those six-letter-and-number identifiers that you use to look up your flight.

I went to Air Canada’s website to pick my seats, plugged in that record locator… and was a bit surprised by the itinerary I saw:

Booking

In addition to the two 2016 flights that I’d bought, there were two additional flights booked in 2015, showing a trip from Honolulu to San Francisco to Toronto. It wasn’t exactly what I was expecting!

This was a bit concerning to me, as I had no intention to go to Hawaii this month – and I was worried that if I didn’t show up for the first flight, my whole itinerary would be cancelled. I called Air Canada, but they told me I’d have to check with United, since United sold me the ticket.

Fortunately, the United agent I spoke to was very helpful. After looking into it with me, she was able to figure out that I’d been issued a record locator that was already in use.

Well, I understood that – with six digits that each have 36 possibilities (A-Z and 0-9), there are 366 = 2,176,782,336 possible combinations. That’s a lot of records, but it’s not infinite, and I can understand that eventually some numbers would have to be reused. The agent let me know that usually they try to wait a while before reusing a booking number, and it’s usually not a problem because they normally look up reservations by booking number and last name.

So it appears that of two billion booking number possibilities, I was assigned one that was not just in use, but also in use by someone else who also has the last name Bogard.

What’re the odds of that?

Anyway, once we figured out that their computer was seeing four flights with the same record locator and last name and assuming they were one itinerary, the United agent was able to cancel my half of the flights off of that existing reservations and rebooked my tickets on Air Canada, giving me a new record locator that (thankfully) appears to be unused by any other Bogards!

Finding Your Tail Number (When You Can’t See It)

Every aircraft has a unique registration number, usually printed on or near the tail – think of it like a license plate for an airplane.

Photo of several regional jets with the tail numbers highlighted

I track tail numbers on my flight log in order to let me keep track of whether I’ve been on a particular airplane before, and to let me know which particular airplanes I’ve flown on most often.

If you can see the tail number of your plane, great! But if you can’t see it, you can usually find the tail number with a bit of detective work.

Continue reading

2014 Year in Travel

2014 has been a record travel year.

2014 Flights

2014 Flight Map

I have flown on 86 flights this year, which has been my best year yet.

2014-flight

In particular, the last four months of the year have had me traveling about three weeks a month; I’m on a high stakes program at work, and it’s been a particularly busy travel time for that program.

2014 Hotel Nights

2014-hotel

Hotel nights are up this year, too. From 2011 through 2013, I was doing a respectable amount of travel, but the phase of my program combined with budget cuts (and the 2013 federal furloughs and shutdown) had a serious effect on the number of nights I spent on the road. However, I moved to a higher priority program in mid-2013, so while our budget still isn’t great, the priority of the program and the acquisition phase we’re in means that mission-critical travel has climbed back up. In addition, I’ve had far more personal hotel nights this year than usual, an effect of taking a good number of weekend trips when I got the chance, plus a true vacation in the summer.

These stays ended up being:

  • 97 nights in Hilton brands
  • 2 nights in Marriott brands (a stay at the Gaylord Opryland)
  • 1 night in Wyndham brands (American Airlines put me up at a Baymont at the Charlotte airport)
  • 6 nights in a VRBO vacation home in Flagstaff I rented with some friends this summer
  • 1 night in military base lodging

New Airports

I’ve visited six new airports this year:

This put me at 54 total airports visited out of my 100 airport goal. I’m over halfway there!

Elite Status

End of Year Status 2014

I was able to reclaim Hilton HHonors Diamond this year – in fact, I hit the 60 nights required for Diamond in September, and ended the year with 96 elite-qualifying nights. In addition, I was able to hit United MileagePlus Gold for the first time (in fact, it’s the first time I’ve hit the second tier on any airline’s program).

Of Note

I had six unexpected overnight stays this year:

Tulsa Travel

It’s not uncommon to have delays going through Chicago, but this Monday’s trip to Tulsa was a bit involved.

My original plan was to depart Dayton at 12:19 PM Eastern (11:19 AM Central), land at Chicago O’Hare at 12:27 PM Central, get some lunch, then take a 3:50 – 5:40 PM Chicago to Tulsa flight, leaving me with plenty of time before the Tuesday morning start of a three-day meeting.

We boarded the ERJ-145 on time, and as we were being pushed back, the captain came on the intercom and informed us that Chicago air traffic control was holding us at DAY due to a VIP movement ramp closure in Chicago – the Vice President was in town for a fundraiser – and we would have to wait at least a half hour to depart. We parked near the runway and waited.

Just around the time the VIP restrictions ended, a thunderstorm passed through the Chicago area, causing Chicago ATC to tell us to wait at Dayton even longer. After several more push backs of the departure time, our pilots took us back to the gate to let us wait in the concourse. I exited the plane and elected to have lunch at the Dayton airport.

After some brief scares where other Chicago-bound flights were cancelled, air traffic control eventually gave us a wheels up time of 3:00 PM Eastern, and we reboarded the aircraft. After the door closed and our (second) safety briefing, the pilot once again came on and let us know there was good news and bad news – the good news was that we were still cleared to depart for Chicago, but the bad news was that due to the weather we needed to take a longer route to get there. We’d fly west over to the St. Louis area, then northeast to Chicago; this would add an extra 45 minutes onto our normally 1-hour flight, and required us to wait to get some more fuel before departure.

My scenic flight route. [Map by FlightAware]
My scenic flight route. [Map by FlightAware]
So, after a much longer time in the air than DAY-ORD usually takes, including a bit of circling in a holding pattern, our flight crew announced that we were ready to land, but that there’d be some turbulence. We came in from the west at what felt like much faster than normal, bumping the whole way down, and as we were a few hundred feet off the ground, the plane rolled sharply right, then left, then leveled out and we heard the engines spin up, starting to climb as we aborted the landing. After we leveled off, we flew out over the lake and then came back in for our second attempt at a landing, this time from the east. After all of that, we arrived safely on the ground at about 4:30 PM Central – over four hours after we were scheduled to arrive.

Of course, the airport was absolutely full of aircraft, since there’d been rather a long time when nobody had been able to depart. The taxiways were effectively traffic jammed, and the gates were full, so we pulled over somewhere to wait for our gate. While we were taxiing, I turned on my phone to check the status of my next flight, since we were already past the departure time of my connecting flight, and found out that it had been cancelled anyway. Fortunately, United had booked me on another flight to Tulsa later that evening, but unfortunately, I got an alert while we were waiting for a gate that that one had been cancelled too.

Screenshot of United's iPhone app showing late arrival

We finally arrived at the gate at about 5:15 PM, and I proceeded to the concourse B customer service center. The customer service line was hundreds of people long and snaked down the concourse. Fortunately, I have enough frequent flyer status with United Airlines to be able to use the premier customer service line, and only had to wait half an hour to talk to an agent. She let me know that there were no more fligths to Tulsa remaining that evening, so I could either take a 12:22 PM flight the next afternoon, or I could try to fly into an alternate airport. I had her check to see if I could get a flight to Oklahoma City instead, as that two-hour drive would be feasible as long as I didn’t get in too late, and there was one available which had been delayed but was presently scheduled to depart Chicago at 7:00 PM. Great! I headed to the F concourse to catch my flight.

By the time I arrived, the departure had been pushed back to 8:00 PM, so I elected to walk to concourse K to get dinner at Tortas Frontera, which had actually been my lunch plan before my first flight was delayed.

I returned to my gate, which had now been moved to E4, and shortly after, the flight was delayed again to a 9:30 PM departure. This would have gotten me into Oklahoma City after 11:15 PM, which would make driving to Tulsa impractical and unsafe – at the very least, I’d have to get a hotel room in Oklahoma City and make the drive in the morning, and even doing that there was no reasonable way I’d be on time for my Tuesday morning meeting. So I spoke to the gate agent and had them switch my flight back to the Tuesday lunchtime flight to Tulsa, hoping I’d be able to at least catch part of the afternoon meetings I was scheduled for.

So now I would be spending the night in Chicago, and none of the hotels I could find within shuttle distance of the airport had any space available. Fortunately, Chicago has a train line that runs directly from O’Hare to downtown, and I was able to find a hotel at the appropriate per diem rate near the Loop. I took the Blue line, checked in, and then walked around the city for a while.

Chicago
Chicago

It turned out I’d made the right call switching back off of the Oklahoma City flight. I’d left that flight in TripIt, so I kept getting alerts all evening about further delays. It looks like it didn’t end up landing at OKC until after midnight.

The next morning I walked back to the train station and rode back out to the airport, arriving a bit after 10:00 AM. The landside monitors were already showing a number of delays, which was not a good sign, but my flight was still showing as on time. Security was quick with my TSA PreCheck, so I had a little time to walk around the airport before grabbing some lunch and heading to my gate… only to find out that my flight was now delayed due to a late incoming aircraft.

Screenshot of United app showing delay for Tuesday flight

We did finally get our aircraft and leave for Tulsa, arriving nearly two and a half hours late, and ultimately getting me to Tulsa nearly 23 hours later than I’d planned to be.